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Help Centre

We are open from:

Monday - Friday
9am - 5pm EST

We have a large team that are all eyes and ears for our members, so always come to us at: support@thetopneck.com

Topneck Products

Our Smart Pulse Massager by Topneck is ideal for...

- Office workers
- Students
- Athletes
- Shift workers
- Drivers
- Poor Sleepers
- Frequent Travellers

DO NOT use the massager if you have...

- Acute Cervical Injury 
- Spinal Instability 
- Spinal Hypermobility 
- Neck Tumors 
- Rheumatoid Arthritis 
- Osteomylelitis
Or if you are under age of 16

Consult with your Doctor or physical therapist to see if the Smart Pulse Massager is right for you.

Versatile and effective to provide relief from …

✓ Neck pain

✓ Cervical stiffness

✓ Tension Headaches

✓ Pinched nerves

✓ Cervical nerve pain

✓ Knotted neck and shoulders

✓ Pain from poor posture

✓ Physical and mental stress

✓ Decreased range of motion and mobility of the neck

✓ Poor sleep due to restless thinking before bed

✓ Muscle spasms or sharp, shooting pain from trigger points

And others ...

Orders and Shipping

We ship out all orders within 1-3 business days of receiving them. Your tracking number will be sent via email once your package is shipped.

Track your order here with your tracking number or order number.

Once you place your Topneck order, it ships out in 1-3 business days!

After your goodies are carefully packed up and ready to go, you will automatically receive an email with your tracking confirmation number. Sometimes emails go to your spam, so make sure to check there as well.

Make sure you type your email correctly. And in case you have not received your tracking confirmation, just email support@thetopneck.com and we will be happy to help you right away!

Everywhere! We have FREE premium shipping on all orders.

Usually, countries that are outside the USA take 10-14 business days to arrive. There are specific countries that are faster than others, such as Canada, UK and Australia.

International orders have to go through customs, so please be patient with your order, we promise that your personal neck massager has been sent to you!

If you entered the wrong address, please contact support@thetopneck.com as soon as possible. In some cases, we may be able to change the address for you if your order hasn't already been processed by our warehouse.

In cases when your order is undeliverable or returned to the sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.

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